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"but by far the worst thing is that every now and then the camera goes off line"

"it takes forever to login and doesn’t work times out most of the time"

"it keeps losing connectivity and keeps turning off"

"the only small issue is that it can be a bit too sensitive to anything moving like grass or rain"

"i know a poorly made item when i see it"

"my only gripe is the app although it works it will not work on older android devices"

"the only issue i can say is that i would have preferred it if the main cable could be unplugged from the camera to make it easier to feed through a wall"

"there are a lot more expensive cameras out there but this one does the job"

"being returned my wifi is 5g so doesn't work"

"i got it on but then the app didnt work"

"i found this to be utterly useless for me"

"wansview w4 the camera came with all the fixing require to install it to the wall the cable is a little to short to get through the cavity but that’s not a deal breaker i have not tried the cloud based software yet but once i get round to it i will test out the 30 day free trial then its only around £6 and month after that great for security in mind there also a motion detection service that’s free your phone pings every time something passes its path"

"looking at the app reviews it seems a lot of people have had the same problem"

"when it arrived and i opened the box i was very surprised with how sturdy it felt and all its accessories i had a little trouble setting it up so contacted the customer service who were absolutely brilliant they suggested ways to sort it out which worked a few days later they checked up just to make sure it was working which i appreciated"

"the power cable on the plug is quite long but i still had to use an extension"

"the app does not work"

"do not waste your money on this"

"then the one that was working stopped working"

"i haven't tried the cloud storage yet as for my needs is is less important"

"waste of money only works with wansview apps nothing else not even the ispy app on pc"

"sending it back as it may work well but not as described"

"for a cheap camera it is good"

"the only negative i had was that the lead from the camera for an ethernet connection if you choose to connect it this way is a little short for it to come into the premise through the wall and hence i had to use an ip junction box to house the cable in however this only adds to the look of it overall as it looks more professional"

"my first camera had issues i think it ended up becoming water logged after we had terrible rain and the night vision was glitching however customer service sent out a brand new one with a week or so"

"they only positive aspect of this camera is that it has decent picture quality but pretty much everything else makes this camera an utter waste of money"

"the set up wasn’t as smooth as expected on the first day to account registration activation failure delay"

"it’s really frustrating that this camera doesn’t work with an nvr"

"when i went through the set up to connect to wifi camera would only work for about 20 seconds and then cut out i had to unplug to reset i was a bit disappointed with the camera i found the email for support and emailed to my surprise i had a answer after about a hours it was sunday with clear instruction"

"the 10 second limit extreamly affects the use of the product"

"no answer waste of £25 company wrote to me to offer a refund plus £10 to remove the comment on amazon"

"my biggest disappointment is with the wansview cloud app both on my phone and pc version"

"the worst camera iv had not happy at all "

"2 only one user can log in and view the camera at a time which is extremely annoying and useless"

"i’ve got a few other wansview cameras and cannot fault them and the customer service is excellent i would absolutely recommend it"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"the only downside is the really chunky wires that need drilling through the wall!"

"sensitivity adjusted it's not all plain sailing hence the 3 5 stars"

"i realized that by then the 30 day trial had expired even without even turning on the camera and that company had taken the annual subscription charge from me through paypal"

"though i can see it being useful for those that require this feature for £30 the camera is extremely good value for money it isn't cheap flimsy plastic rubbish like most are for this price"

"not what you’d usually expect from a lesser known chinese brand"

"i believe this has a few major drawbacks"

"it connects but drops immediately"

"a static picture seems good quality but when there is movement you get lag drift & pixel distortion more often than not"

"i had a little problem setting the camera up as it would not read the qr code but after contacting customer support they suggested printing the code bigger which did the trick"

"no mention was made in the selling literature that you had to subscribe to an separate i cloud storage facility"

"1st was wifi dropping out accepting that maybe a signal strength issue so opted for a wired connection and reconfigured it to suit"

"only thing is if you have poor wifi like me it does take a while to load but it is still recording whilst loading"

"app very clunky"

"eg a indecent happed and it was not captured on my camera because the camera stopped filming at that point"

"guess will have to return this if i dont get my verification email by the morning"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"i know this w4 outdoor camera isn't the most expensive but i was hoping for a little better as i have the k2 indoor camera which i am very happy with"

"the major down side is the cloud storage it’s very expensive and only one user from the household can view the cloud storage"

"as far as the camera is concerned adding it to the app and putting it into operation was very simple"

"but once it was fitted up on the outside wall problems began"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"i would like to use my own client app or at the very least be able to login via a browser"

"as this was my first time using an app based wifi camera i was intrigued to find out how "much hassle" it would be to set up"

"not difficult but slightly annoying"

"it is smaller than i thought it would be and smaller than the ezviz but that doesn't matter"

"purchased this wifi camera as my last one failed"

"they offer a 30 day free trial cloud recording service"

"took me a couple of hours getting 1 of them up and running then wasted a day trying to get the the other one working then wasted ages again trying to go through it all again with their support"

"sometimes it takes a little patience for the wifi connection to take place but once set up there should be no further issues and you can keep track of the camera via any ios or android device with the app installed"

"that said i'm overall satisfied with these despite the constant resetting it's still a deterrent in itself and nobody knows of the cameras are working or not unfortunately neither do i half the time until i look at the app"

"i had to leave the ethernet cable hanging outside as i can't drill that much without being worried about structure"

"then a much smaller hole could be drilled"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"overall problem solved really satisfied with the product despite my old review because great customer service really does change the game and of course the product itself is doing its job pretty well now that its working"

"fixings supplied are good the cons i feel with this product are: lack of installation instructions and information on how best location needs a large diameter hole for the ethernet plug may require specialist drill if mounting on brick wall would be better is settings enabled adjusting how long video clips are recorded for on motion detection the default is a bit on the short side for my liking"

"the camera meet my needs it has really good night vision but it is sensitive to raindrops and small insects buzzing around"

"the camera definitely meets my needs it has worked through rain and snow without any connection issues at all"

"first as the camera is connected to the internet rather than being only accessed locally it exposes a lot of security risks it might get hacked"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"4 the login server is extremely slow and unreliable"

"these cameras are just great value great picture quality both night and day my only slight quibble is the cabling supplied is bulky at the camera and very short "

"i would think with recordings with that layout there should be a next button that allows you to jump to the next clip"

"downside is that motion detector is quite sensitive to wind blown leaves cobwebs etc"

"the wansview cloud app is pretty basic but provides all that is necessary for a simple cloud based camera operation at a budget price"

"i just followed the instructions and had the device running within ten minutes i think the most difficult part was having to point the actual camera at my tablet which was displaying a qr code that was part of the set up process just had to have a little patience steady hand and good aim it has now been running outdoors for ~6 weeks it is monitoring a robin nesting box with no issues at all"

"i find this is the biggest downside to this camera and if recording time could be extended to 20 secs or more then i would have given this camera 5 stars"

"the only thing it does not have is sound"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"it's a ok camera could be improved theres a massive delay when someone goes by or a car by the time the camera shows a object passes it has already happen 30 seconds before"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"finally after i complained my camera misteriously stopped even powering on"

"camera was ser up for wireless operation using my bt5 hub"

"just a shame the wifi signal was not strong enough to set it up without wires"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"honestly people say you can't put a price on safety but for less than £30 i can't see why everyone doesn't have them!"

"it just means that the hole needed to pass the cable through will need to be quite large 65mm at the largest point ethernet cable end and with no way to disconnect it from the camera body left with no choice"

"i bought this on amazon because it stated it was half price but after finding it for £20 on ebay clearly this is not half price at all the image is great and the night vision too there is sadly no audio recording on this the app is useless unless you pay for the cloud too store your videos as from the"

"eventually connected it to ethernet updated firmware camera connected but no image"

"i cant help but feel the way the software is designed is to make you buy cloud storage and stop you from recording by other means as unlike previous models you cannot set cameras to write to a hard drive via ftp which offered a low cost recording solution"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"what it doesn’t tell you is that if you want to benefit from the full use of it then you need to sign up and pay for cloud storage and only payable using paypal"

"really disappointed to camera i’ve had before 😞"

"i run several websites and they use webcams to provide tourist information"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"i had trouble at first when connecting the app to my camera but this was because my wifi signal was weak"

"nb if you have a dual band router which most modern ones are you will have to disable the 5ghz band temporarily whilst you set the camera up as the phone has to be on the same band as the camera ie 2"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"doesn’t make sense"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"impossible to connect"

"camera was easy to set up and now waiting for lambing to start in late january!"

"i can’t use a wired lan cable as i have no method of routing it i rent so can’t just drill holes 3"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"this review is based purely on lack of functionality"

"all i can say is that i was not disappointed with this in the slightest!"

"this has been a problem with most of the outdoor cameras i've had so it's not an issue specific to this model"

"find the right area you want to site the camera and then follow the clearly written instructions in good english drill holes screw it up to the wall ceiling wherever"

"now i can see any suspicious activities around my house from anywhere in the world"

"slight delay but nothing major"

"4ghz broadband as 5ghz will not work"

"the reviews for the app are appaling and i wish i'd seen these before buying"

"only downside i would say depends though on the use case is that it's missing a microphone"

"but despite the settings saying i have got the alert set it doesn’t alert me"

"so far we have seen a cat and hedgehog at night and lots of birds 😊😊"

"as a diy novice i was a little skeptical but the instructions are clear and very straight forward"

"the update kept on failing over wifi even after leaving it for 3+ hours"

"this alone makes the cameras unreliable"

"i purchased this for security for my business and had tried a number of other cameras from other companies which i had to send back to them as i was not happy with them"

"disappointing given i'd already said a don't use paypal to the same person and in the same chain of emails this should not have been offered or at least they should have been upfront about this in the first place if they are unable to refund the same way it was paid for"

"update do not fall for the email scam they send you"

"this was also a painful experience"

"i'm also reluctant to subscribe to the cloud fees as the picture quality isn't great"

"has had the firmware updated and the echo shows are the only items that run on wireless everything else is ethernet cabled"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"i bought 7 on sale and you get what you pay form if you are technically bad with computers this may frustrate you"

"terrible product"

"it has a little weather cap to help take the glare of the sun out of the shot and to stop rain dripping on the lens"

"after googling and trying!"

"i should add i have done many checks of my devices and wifi with no improvement"

"absolute piece of junk"

"returned as utterly useless to me"

"there is one cable from the camera which splits into 3 at the end providing connections for power ethernet and an external re set button"

"not a huge issue but could be better"

"i have turned off the notifications on my app which works well but doesn't suit me"

"customer service seems non existent and the online faq is poorly translated c from chinese"

"4 the login server is extremely slow and unreliable"

"biggest gripe?"

"what the hell is this!"

"buyer beware!"

"and the thing that works for us is we can look at them any time but only one of us gets the notification when the camer is triggered so we are not being distracted at work evt"

"can’t fault the camera the app or customer support"

"wansview cloud app is very easy to use the one feature which attracts me that you have to invite other users to login independently and it’s not like that i had to give my password credentials for others to login which is extra security feature"

"so takes short recordings when it senses motion i did buy 2 of these the one for out the back is ro keep an eye on the kids and dogs"

"for my installation would have been better if it did not have a plug just bare wires to install in a connected box"

"it also lights up red at night to help deter people away"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"you can find which i did later when i returned mine much better options for an extra 5 or 10£ with 2 antenas tf card storrage and even some free cloud storage app the camera connects it self"

"slight lag on live feed but the picture really makes up for it"

"after using this for over a month i have had some major issues with it"

"this makes it fairly useless for my needs and the intention is to return it"

"the only negative thing i could mention is the size of the hole needed for the cables as i expected to use only the camera with wifi i did not need to use the ethernet cable "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"anyways there is a slight reflection from the window but it's nothing major"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"the picture is very clear and faces are recognisable"

"not do great if someone decides to come and cause havoc and then are not captured in the act!"

"these drop outs can last from a few minutes to a few days"

"motion detection algorithm is not good though"

"the issues i encountered were down to my error not the device"

"i have already subscribed and paid for the cloud service £65 total per annum for 1 3 cameras but you can pay an additional subscription for 5 or even 7 external cameras which works really well as it only records motion and stores it via your wifi straight into the cloud and is kept there for up to 7 days so you can review the recorded footage or current footage from your mobile phone and it has an app alert if it detects movement"

"the only slight downside is that at night it does pick up the motion of moths passing in front of the lens but i am sure if i adjust the motion detection this may change"

"i also set up continuous recording via the cloud based service offered which again is a very low cost annual fee"

"without the app the camera is useless"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"i ordered the camera so that my parents who are elderly farmers could keep an eye on their handful of breeding sheep who lamb in a small barn next to the farm house"

"so any decent robber just needs to take longer than 10 seconds and the camera will miss them"

"why can't it keep me logged in v"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"however just recently there was an update to the camera which caused a small problem but have to say after emailing the seller via the app it was resolved within 48hrs"

"i got it for a specific purpose as i have a few problems with my upstairs neighbour and i need proof"

"4g portion of the signal but i had it confirmed by support that this isn't possible"

"shame that these software and cabling issues are letting it down as the picture and night mode is awesome and the hardware quality is one of the best i've see in these budget cameras"

"even contacted me again the following week to make sure problem was rectified"

"but it's not that expensive in fact i thick it's quite cheap"

"hit and miss with the motion detection in only filming the first few seconds of motion control then missing the rest completely"

"this restriction is not immediately obvious"

"also works really well with alexa and my fire stick i will for sure be using this company again highly recommend"

"the worst thing about is the fact that the app it uses has no free cloud storage plus camera also has no no tf card option"

"you will still get hundreds of false alerts all day"

"the cloud service is next to useless too 2"

"if i hear a noise outside by the time i've logged in and the connection sorts itself out whatever or whoever it was are long gone"

"old review i cant even test it out"

"well if you look at the most recent review saying that it’s a great camera especially with the sd storage card ?"

"we bought this to view the wildlife coming into the bottom of our garden and it dies the job well"

"id also like to say the issue of disconnecting wanswiew replaced my first camera and where very very helpful they tried to remotely fix the problem but as soon as they couldn’t the new camera arrived a day or two after they sent it out via amazon priority thank you wanswiew for all your help and product and would buy again without any hesitation"

"how do i return the original camera as it must be under warranty?"

"my motorbike was stolen from my drive and this camera didn't record anything"

"box nothing is stored i i had not already installed this i would be returning it just based on the lie this this was rrp £50 and half price but on ebay are only £20 new"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you buy the pir it is extremely keen so beware where you put it but to be fair that's what it is for "

"it only records motion which can be stored on the actual app cant remember how long for or 7days rolling paid with cloud on a monthly quarterly or yearly plan"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"voice controlled so you can alert intruders whilst you're away from home"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"the drilling pattern sticker made it very easy to get the holes ready for mounting"

"it was fairly easy to set up although my camera would not read the qr code to connect so we had to download the app onto my partner’s phone and then it read it straight away"

"for this price what can you possibly do wrong"

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"on this setting you get nothing else"

"we had to connect them on different routers as our wifi signal didn’t reach the garage "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"hello all i was using sanview cams but they never worked i looked for something working with alexa and i found the w4 omg took a sec to set up and now i have them in all my kid's rooms and outside i emailed support asking for some help to get all 4 cams to show up on a pc and i had replies from the support"

"we live in quite a wooded area so not a fault of the camera whatsoever"

"a great teething problems setting it up to begin eot"

"also app permissions are alittle odd"

"very disappointing coz i was really looking forward to trying this out"

"can't really go wrong"

"it’s basically you jump through several hoops of reviewing their current product sending screenshots as evidence "

"set up: in the hallway of my flat block so outside but not in the elements"

"good for the money but wouldn’t pay full price although i like it and delivery was fast i don’t like that to record day and night you need to subscribe and the cost is to pricy to keep these running on record every day of the week but it will record movement of up to around 15 seconds iv found some far"

"plus point for the old app it keeps you logged in always!"

"if i had any issues with the camera it's the motion detection which picks up flys even on the lowest setting but it's nothing majorly annoying as i prefer to have that footage"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"so if you're using it and another family member logs in you get automatically logged out"

"secondly the camera has a big fat cable meaning if you want to install it outside you need to drill a hole about 1 inch in size which is a joke"

"then i found that when someone came up my path it didn't record that!"

"1bout a 10m second lag so not much use to check when someone knocks on the door as they have left by the time the picture comes on the screen phone and alexa unfortunately a good camera let down by having to subscribe for it to be any use payments and laggy response"

"my front security camera installed by an electrician has disintegrated in the heat!"

"wish i could give zero"

"you will need around a 25mm drill bit if fixing no to external wall due to bulky ethernet adapter"

"not a huge issue but could be better"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"i gave up on the wifi and ended up forking out more for a wifi extender with an ethernet input so i could wire it"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"sending it back as it may work well but not as described"

"the camera is cloud only so no internal memory card but the app can be used to save footage to your phone"

"sensitive to motion rain sets it off which is annoying"

"you can adjust the sensitivity i have not messed with this yet but i suspect i can exclude "moths" if i reduce the sensitivity"

"no security reasons for that"

"however this is not a pre requisite as when alerts are triggered a 10sec video is downloaded to your mobile device"

"then comes the crap you have to go buy the camera jump through all their hoops again and then give them your paypal details and they will refund you !"

"it has more wires than my current wired system and you will need to drill a big hole through your wall to feed the thick ethernet dongle through"

"i find this annoying"

"having seen the price of this camera i thought that i would give it a try to the rear of my premises it took a little while to sort it out maybe with everyone else using the internet but with the help from there support team it's a nice little camera"

"i had my doubts about this because it was only £25 but very surprised how brilliant this really is "

"does lack a some bit"

"the camera doesn’t have a very long range to connect to a wireless network plus when it detects any movement the recording stops after only a few seconds"

"3 it take no more the 2 mins for the wifi blue tooth connection"

"i use this camera for viewing the front of my property after a theft of a motorcycle"

"i was a little surprised disappointed that it did not feature onvif rtsp but was advised that they can apply a firmware update to add support for this which means i can add it to my other camera's in ispy"

"have already returned 1"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"there is a drilling template provided to assist in correctly locating fixing holes to mount the camera unit outside this was very useful and helped enormously in making a professional job of mounting the camera"

"in the first two weeks of operation there is a bus service goes down past my house and there is only 5 a day hourly mon fri the camera captured the bus a total of three times out of ten events i have little idea what i am doing with it and as i am not rich enough to pay for cloud access i am stuck with just the alerts one night kids tipped over my 4 recycling buckets and again the camera was as useless as a chocolate fireguard ok the night vision is really good as is the picture quality and the motion detection is too good it activated if rain is falling or a light shows from houses on the other side of the large park i live next to but it is still only as good as the times it actually activates at the correct time the lack of instructions with the package did not help either"

"pros= 1 good size not too big 2 well built metal construction 3 excellent pictures both night and day 4 pretty easy to set up cons= 1 cables attached to the camera are too big in diameter shame they can't be detached 2 lots of moths trigger the sensor at night 3 power cable quite short edit"

"this camera should be removed by amazon"

"the front one was ripped off the wall and stolen"

"and i must say wired setup is also a challenge"

"i use it to monitor my front door as i have an office at the bottom of the garden and i can't hear the doorbell"

"nice small camera sometimes struggling with connection tho shame it does not have memory card but i can take still images on my phone when motion is detected as long as the camera is online and loads working 90% of the time and a great deterrent always"

"unable to set camera up"

"if i'd known i wouldnt have bought this item"

"i am sending mine back"

"very old technology"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you want to connect it via ethernet cable then get an extra long one as the only provided is very small"

"the signal was so weak to the internet"

"the camera has a single cable exiting the unit with three short tails 1 a reset button 2 an rj 45 connector for wired ethernet connection and 3 a circular power socket"

"you do though need a watertight bid if installing externally for the plug and other bits"

"although the camera is a good build and quality for the price it's limited to what you can do"

"the camera has been added to the plan as per requirement the support team is a joke and they do not have anyone in the uk"

"forces you to use the new "wansview cloud" app which is a disaster"

"the camera seems ok but the app for it is genuinely the worst thing i've seen in ages"

"fed up of a blank white box appearing on screen some sort of missing error message and have to restart the app fed up with autoarm function takes ages to detect ive left home hours sometimes likewise takes forever to detect your return home"

"always losing connectivity demanding me to reset the camera almost daily and even doing that i have no guarantee it will work"

"however a small issue"

"the software is well made and the features are great 👍 not like some of those crap chinese poorly made interfaces"

"my only gripe is that the free clips are too short"

"my only issue is i can not turn the cameras off"

"this is a major issue which they promised to address somehow but it's unclear if this feature will be free or if this will come with a sub based system or similar"

"for my purposes i only bought the camera because it was a cheap way to find out if i really needed a better and probably more expensive one"

"the app keeps logging my wife out so the whole arm disarm when one of us is in the proximity doesn’t work"

"saying " alexa show me kitchen " just didnt work"

"this was probably the biggest issue i had with this product"

"utterly useless"

"i've started the free trial for the 1 min recordings and they are all good quality"

"i got told that other people have had the same problem"

"the only negative is that it doesn't work with google home hub at the moment"

"i often have trouble viewing the stream but the bandwidth at the property is low so that may be the reason that said i have little trouble viewing the feed from the nest doorbell"

"first the length is just under 2m so if your power source socket is further including traversing corners etc then you will need the specific power cable for this"

"have this in my living room now i know where all my cats sleep when i’ve gone to bed disappointed with the neos boost have paid for the subscription but it does not work"

"don't waste your money"

"i have lowered the rating on this camera due to the fact that a few weeks after installing it and buying another one the live stream stopped working"

"no idea why this has less important functionality than the us version"

"waste of money"

"i received my 1st neos smartcam today and have to admit that after reading all the comments i was ready for sending it back but as there where also quite some positive feedback i just had to try it myself"

"absolute waste of money!"

"check the google play store and you'll see the poor ratings"

"frustratingly useless"

"total waste of time now having to return it and ask them to delete my account didn't setup correctly was poorly packaged and i was not comfortable giving them so much personal information and having no means to delete the information afterward"

"more than night vision stays on even the system is disabled and live view is not in use not echo fiendly waste of energy intrusive"

"shockingly poor piece of kit"

"the fact you can buy it directly from neos company for only £20 is extremely annoying that i paid £25 for it here"

"we wouldn’t be without this kit"

"ok i have extremely poor eyesight but still find it very difficult on a 10 inch tablet"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"i thought this neosmart cam would be a great replacement but although the sound and picture is very good it does not automatically record except for extremely short clips triggered by either the sound or motion sensor"

"also there is no was to turn off the audio feed so if you are in the same room as your camera with the app operational on your phone you get the most awful feedback"

"so i have three useless cameras"

"this is useful for saving battery life on battery operated cameras but these cameras are mains wired so it just a useless feature that cannot be turned off"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"you have to log off then back on each time you want a different view between cameras also the time delay can be annoying from camera triggering"

"overall hugely disappointing and i certainly wouldn't recommend it"

"but the reality is the app is bloody terrible"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"the instructions are sparse and unable to find anything online"

"i also believe they use ‘‘tis a part of home insurance with arriva i would question the legality of any claim due to its failure to do as stated?"

"means me and wife have more time together rather than start stopping netflix everytime"

"like others i found its insistence on knowing your full address and the app having access to the phone's location services extremely worrying"

"i think she finds that quite confusing but it at least distracts her for a bit!"

"this unit fails on a regular basis to “self arm” when leaving home!"

"but seriously amazon should dis associate their alexa device 'deal' with this junk"

"i have a purpose outside camera with a huge wifi ariel that is terrible"

"well it recorded what happened before and after the gate opened so was absolutely useless to find out who entered my garden"

"but i've also found that the motion detection is useless outdoors with or without zones sensitivity or sound settings"

"the limited cloud storage is an annoyance"

"buggy ios app crashes freezes "

"so annoyed i wasted money on this as finding one to work with my alexa"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"i constantly get error notifications of armed then disarmed this can carry on alday"

"motion detection: i've given it a 5 i have it set to the lowest sensitivity which seems fine it does pick noise from a noisy motorbikes going past and the wind if it's a windy day"

"i'm often seeing error messages which say the camera cannot be accessed these go away after restarting the app"

"it will only record the few seconds the manufacturers allow and the footage is "locked down" by proprietary format not generally compatible with anything else"

"i have no concerns with privacy issues and the firmware is regularly updated"

"such a useless product very difficult to set up"

"and it just leaves a nasty taste in my mouth"

"i have no doubts at all that i will be buying another very soon to protect my man cave from unwelcome intruders"

"next morning at work checked the neos app error screen no live feed an error has occurred"

"basically a closed system with limited functionality that forces you to spend £30 a year to automate turning all your cameras off or on"

"dislikes: contrary to the advertised functionality the sd card actually records continuous 1 minute clips regardless of whether camera is armed disarmed and regardless of motion detection thus rendering the camera somewhat hamstrung if customers only want to record extended 'motion' events when out of the house for a couple of weeks"

"i have 2 of these in my flat but for some reason they both at the same time randomly delete footage!"

"motion detection works as expected cons: sound is below adequate not great for live feeds"

"bin file in order to flash the camera so now i have a useless brick which is a shame because it seemed like a decent little camera while it worked"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"i really don’t recommend this and i believe they had plenty of time to fix these ridiculous issues"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"there are colour aberrations on edges of objects and fine detail say text faces leaves are not clear indicative of a poor lens"

"if you have noisy neighbours who might set it off you can turn it off "

"all set up picture quality on the poor side of average worse in the dark could not connect to alexa"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"unfortunately you buy this camera as a package and this is where it all falls flat on its face"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"the only reason why i don't return it its because i'm based in italy so amazon will let me pay for the return fees"

"it is not compatible with your alexa smart devices at all total false advertising at its best"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"you require a ridiculous password for the phone app that can never be remembered"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"they set up quite easily then the app told me the firmware needed updating i tried for times and it failed each time so i cancelled that went back to look at the camera picture to find error 90 and no picture and it would not reconnect"

"bought to use as a nursery camera and it's been practically useless"

"this product poorly packaged and terribly constructed"

"and if it fails again back it will go"

"in summary it's an amazing kit of hardware shame that the software lets it down"

"anyone who knows that you have this camera could easily download the app and view inside your property delete videos totally defeating the purpose of having a cam"

"however the recording options are sadly very lacking"

"very poor quality built to snap images is rubbish and the app is even worse"

"it seems unsecure always under maintenance and often offline"

"main gripe is sound cannot be switched off and is very sensitive so my show repeats everything with slight delay that becomes very annoying if left on tried to cover mic hole but had little effect"

"the sdk is same as chinese products with more or less flaws retain same intrusive behaviour you can be watched at anytime"

"initially it runs in cut down form and provides you with a triggered 12 second recording which cannot be triggered again for a 5 minute “cooling off” period which is very inconvenient"

"we turned the camera on as we were leaving on a holiday and on day 4 it decided to disconnect and stop working completely leaving us very uneasy worrying and wondering about what is happening back at home"

"i can imagine what it is like from other cameras i've used overpriced cloud storage for fifteen second clips"

"equally frustrating is that you can only alarm all or none of your devices"

"please be aware that the live stream can fall behind by several minutes after viewing for a few minutes"

"you can record out of a window but needs to be placed very close to avoid reflection at night"

"the problems seemed to be made worse when adding a 2nd user onto the account"

"also intrusive info regarding physical address of camera required at set up"

"very basic need to add your address for some random reason very laggy didnt love the quality returned for refund although a nice "concept" if people can make use of it no good as a security camera though as if its monitored 24 7 there is lag which isnt good for security might be good for checking pets"

"supposed to be indoors only but can record out windows but needs to be in intimate contact to avoid glare from night vision leds"

"absolute junk would not work from first installation tried installing again and again kept getting the same message "cannot find the specific network name" tried to contact customer services no reply"

"i’m struggling with the concept of a security camera that delivers 12 second motion detected clips then waits 5 minutes before it will do the same neos call this a cooling down time or something "

"no rtsp support that many other cheap cameras offer"

"annoying that didn’t work on 5ghz & had to switch phone to 2"

"it worked pretty well for 3 weeks but suddenly the live feed started to increasingly lag behind"

"it doesn't work properly at the mo apparently due to a software issue which they're investigating"

"the set up was very intrusive as reported by other reviewers and i was unhappy about providing exact address location"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"it still records clips and you can play them back but you get an error message "unable to connect to camera" when you try to view in real time"

"the main issue i have had with this camera is that it decided to delete footage before the 14 day period"

"however as time has gone on the app and software have proven themselves to be an absolute nightmare and very unreliable"

"if you only ever want to use it for live view and the motion alerts it's fine but it is very badly restricted without the ability to playback your recorded videos from the app"

"had a slight issue with the firmware update timing out on installation of camera one"

"the only downside is that it appears to stream to neos and then back to my device which on a slow connection is a negative"

"firmware and integration with amazon echo show devices is very sketchy"

"fed up with the live feed delay when live feed actually loads neos keep repeating we fixed it in last update rubbish read the reviews "

"a very irrelevant answer that doesn’t help at all!"

"apparently a sd card will record all events but this is only useful after the robbery and assumes that the neos has not been stolen"

"the app crashes and closes down regularly"

"for a cheap camera this is kind of enough to stop me using it"

"setup behind door surround glass to prevent it's theft but then had to disable led's to prevent glare so night image not so good while in daylight it is superb"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"the only problem i would say is the microphone isn't the greatest and the night vision is reasonably ok but apart from that i can't fault it!"

"hoping to catch the dog owner that keeps letting their dog poop on my property and doesn’t clean it up!"

"it seems unsecure always under maintenance and often offline"

"i can only presume they had been paid to promote it because it is utter crud"

"the second major fault is the motion detector"

"sometimes it failed immediately sometimes it froze halfway through sometimes it had a flickering message"

"i have given this only 4 stars as despite being tech savvy and computer literate i still needed their support which annoyed me"

"picture faultless talk back so grainy distorted scares the crap out of my daughter"

"very erratic operation either you get zero notifications then you are inundated with them"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"the camera isnt being picked up"

"mixed feelings about this camera on the whole it's good for the price"

"i really wanted to like these but just wouldn't work"

"questionable security and use of sensitive data"

"tried to reconnect but kept failing"

"the other minor issue is that the night vision mode is set to auto and occasionally it doesn't seem to reset to normal mode when it becomes day time"

"such a stupid camera i have never seen such a delay in any camera"

"cheapo chinesium for me now"

"i would give it zero stars if i could"

"ah well it's only £25 you've thrown away i've spent more on a tankful of petrol and with nothing to show for that!"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"it has a confusing website that seems to be a houshold insurance website with minor links to this camera"

"alexa connection problem sorted and now working fine on both my cameras"

"while it's true this only for indoor use so is not as robust as a nest cam in pretty much every other respect this is equally good and comes for an almost "throw away" price"

"the issue i had with my previous camera is that the audio was terrible all you could hear was loud hissing"

"i may have been unlucky but im not risking paying out and having to return another again if it doesnt work"

"and the limited options to be able to record to sd card as the developer would like you to subscribe to their cloud however for me it is my house i do not want to share my privacy with the world"

"and i’ve researched many even my fussy husband loves them"

"this really is an indoor camera i face mine out the window at my cars so i get some glare from the glass but there are mounts for external available"

"i had some trouble setting it up as i inputted my address incorrectly i thought my internet wasn't connecting because the cause of set up failure wasn't clear happy i managed to figure it out"

"i can accept low quality but this just plain doesn't work"

"the live feed is constantly unavailable have had to re set up the camera on a regular basis involving reconnecting it to our wifi and to the app that comes with it which is a real inconvenience"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"it would also be good if it were possible to disable audio in the app as ours is mostly pointing outside through the window"

"so you'll end up disabling motion tracking on those cameras due to the amount of false alarms"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"sound and motion sensitivity has to be dialled right back otherwise you will be inundated with emails from false alerts"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"our son has been seizure free for almost 2 years but in june they returned as focal seizures so we decided to install the camera as he likes to spend most of his time in his room playing video games so the motion sensor would alert us when it picked up move ment so we could respond accordingly and also as a watchful eye as he sleeps"

"constantly drops off the network most times loses settings"

"the primary issue that i identified in my initial review was rectified some time later"

"i dropped a star due to the constant requests to upgrade at a cost i think way to high for longer recordings which were free when i first had them"

"don't waste money if you have any latest samsung"

"the actual hardware software not in sync faulty"

"the main problem being is you don't realize you are not getting notifications until you haven't got any!"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"there is no support on this product you have to figure everything out for yourself using the rubbish instructions and poorly printed qr codes"

"the app is soooo intrusive!"

"addendum july 2020: i am amending my original review from 1 star to 4 in recognition of the fact that neos did make changes to their mobile application which addressed enough of my privacy concerns for me to not only begin using the camera i initially purchased but to go on to purchase an additional three other units"

"the boost payment doesn’t upgrade to ‘full’ recording and as below still has a cool off period of 1 minute itonly records 50% if the time pointless security if it doesn’t capture everything!"

"software lets it down alexa echo show sometimes won’t connect when via the app it does connect"

"takes ages to sync and the app continually freezes"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"

"within 2 years we were on our 4th motorola baby monitor £150 and it kept becoming faulty"

"for £30 which is about what my other two cameras mentioned earlier cost in comparison to those the live stream on this neos is rather poor"

"now they are charging for neos 'boost' a month optional subscription for 'extras' i think the priority should be working software!"

"someone only needs to fart within 200 metres of it and it drops connection"

"since a firmware update at the end of march this product has been unusable as the app hangs when trying to review clips"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"the complaints about privacy seem silly to me how can you expect notifications to be sent to your mobile if you aren't prepared to give the system your number?"

"how long does it take to fix this important glitch?"

"video delayed about 10 seconds then gets worse got to 20+ seconds"

"it's ok but needs improvement"

"i’ve found the app extremely unstable though"

"connectivity is a nightmare this might sometimes be due to bad wi fi or dodgy 4g but the feed constantly breaks down and leaves a blank screen"

"as i said previously they have got greedy and will not get any more money from me in subscriptions or cameras"

"this meant that footage of a burglary taking placing that i was suppose to be forwarding to the police so they could arrest the individuals no longer exists and the burglar walks free"

"they obviously know this is not very good because you can upgrade with a monthly subscription to get a longer recording with a lesser cool off time i therefore bought one from china that records motion until it stops which is what you would expect from a security camera!"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"very erratic operation either you get zero notifications then you are inundated with them"

"very basic but at £20 what do you expect!"

"however there are a number of points for improvement: the supplied usb cable is too short to reach the level of power sockets if the camera is ceiling mounted the 10 second recording time is too short to be very usable the motion detection is overly sensitive it will often record passing car headlights and on one occasion even a moth in the room"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"do not waste your money mine are all going back!"

"very poor struggled with low light and no real definition"

"it does take a sd card and also has an upgrade on the app that allows you small extras like 1 minute of recording instead of 12 seconds for something like £3"

"took about 24 hours for it to work after initially trying to set it up"

"the app is absolutely rubbish"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"and being more skilled than the average techie i had a look at what the little blighter was passing back over the internet neos might be a british developed sofware planted on chinese hardware but i discovered these little blighters are sending api calls back to a server in china!"

"don't be tempted the hassle you have to go through to connect these little bundles of joy is just infuriating besides neos wanting to know everything about you and your house the set up i had to do was lengthy and ultimately pointless if you have a dual band router which is probably 95% of you you're gonna run into trouble these only connect to the lesser 2"

"my wifi is great so it's not the signal that is causing the poor picture the movement detection feature is a joke"

"this is great to prevent unwanted notifications"

"so if you need it for a cheap nanny cam it would do the job"

"i had just one camera set up for about 3 weeks with only 1 occurance of missing recordings"

"they tried to resolve it by sending me two replacement same issues"

"i have been using this camera for almost a year now and it's good for indoors but not recommended for outdoors night vision is perfect you can see very well as to who it is it records noises and detects a moving object and alerts you straight away on your phone reason why i'm giving it a 4 star is because"

"it would be useful if you could adjust the length of the clip captures as sometimes 12s isn't quite enough"

"has potential but not worth it yet"

"they replaced motorola focus 35 cameras which are getting tired"

"during the day it is good but at nighttime through a window it doesn't work and during the day if there is sunlight shining towards the glass it's not good"

"while the camera quality is really good and the system is easy to set up it's let down by near constant crashes"

"* motion detection is very good no false positives so far cons are all software and so hopefully sortable : * no ifttt support for the non technical this is a neat way to link home devices such as turn on the lights if motion detected * no ability to mask certain areas"

"no rtsp support that many other cheap cameras offer"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"unfortunately after only a couple of days the motion noise alerts stopped app keeps crashing and signing you out"

"the quality of the image is slighty blurry and lacks sharpness and that's in hd!"

"720 hd old school short clips unless you want to pay for longer if you put micro sd card in the software in camera won't let you watch it unless you remove sd card and connect to computer to watch"

"at least the app takes you to a website telling you they are having issues i guess that's a plus lol"

"the app itself is basic and has so many issues it’s difficult to list them"

"slight heart attack"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"i was a little skeptical about this from reading reviews of the app asking for too much info"

"when used with alexa the screen on any device disconnects after 30 mins"

"great if you want a cheap fun camera in your house but i wouldn’t really put it in the home security category and i’m surprised they sometimes bundle this camera with the echo show 5 given the limited alexa integration"

"sound quality form the tiny inbuilt speaker is awful very tinny and difficult to understand the speech"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"the camera disconnects all the time!"

"easy to setup and good picture quality slight lag of live feed but not that long"

"negative points"

"i kept having network issues with it and it refused to connect giving me error code 90"

"my kit never actually contained a screw and wallplug as stated so i would say that if you are handy with a drill and countersink and you dont need extra usb cable then dont bother with the mount kit"

"give it a miss"

"it doesn’t take any stills when it detects motion it should so i don’t know if mine is faulty it did the first week set up was hit and miss it’s quite discrete i like that element"

"i am not sure if this is a widespread problem but be wary!"

"i already have a good cctv setup costing several hundred pounds but wanted additional areas covering to keep an eye on my cats and kittens who love to hide away in difficult to reach areas"

"this description needs to be changed it states with an sd card you can record for x amount of days and have the footage this is completely false"

"there are 2 massive holes in the feature set for this device: 1"

"hope this helps any of you having trouble connecting"

"updated december 2019 so neos still haven’t added sd card support through the app meaning the only way to view the sd card footage is to physically remove the card and plug it into a computer"

"this can't be used as a nanny cam anymore and according to a lengthy conversation with their support they have no intention of fixing this"

"secondly the ‘boost’ premium payment is an awful business model even though they have dropped it to £2"

"i don’t want to have to have location settings draining my battery on all the time and i don’t always remember to manually switch the alerts in and off"

"i'm not sure why but it seemed to take a couple of days to "settle down" and react to whether my phone was in the house or not but since then has been working fine"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"

"i have found that bug in the software means that it doesnt retain the settings so when it you do go out it does arm but then doesnt record or notify you rendering the camera totally useless"